Privacy & Reservations Policy
Casa São Bernardo de Claraval has a commitment to ensure quality service to all clients and site visitors, as well as with aspects related to their privacy.
- Personal Information
Personal information is requested so that you can access Casa São Bernardo de Claraval, as well as in the act of making a reservation in any unit. Note that your personal information will be used only for making the respective reservation. Your contact data is also used in our database for sending information regarding promotions in effect in our weekly Newsletter.
Your data will not be transmitted to third parties and is only for exclusive internal use of Casa São Bernardo de Claraval. In case if you need to delete or change your personal data, please use the follow email: firstname.lastname@example.org
If you subscribe to our site Newsletter, you will receive information by e-mail on our promotions and highlights. In case you do not wish to receive any more Newsletters, you may remove your address from our mailing list by clicking on the link shown at the bottom of each Newsletter.
To ensure the security of your data and the maximum confidentiality, we handle the information supplied to us in a absolutely confidential manner, in accordance with our policies and internal security and confidentiality procedures.
- Reservations Policy:
At the moment of confirmation of reservation is requested as a guarantee of reservation the payment of the first night of your stay. For this purpose, the client must make a bank transfer of said value. After this procedure your reservation will be definitively confirmed.
In case of non-receipt of this proof of transfer within 48 hours, Casa São Bernardo reserves the right not to guarantee your reservation.
- Cancellation Policy:
All confirmed bookings are refundable prior to cancellation 1 week prior to the day of arrival. At the end of this period you will be charged 100% of the amount of the first night.
- No Show
In case of no-show will be charged 100% of the first night.
- Early Departure
In case of early departure will be charged the amount referring to the night of the departure date.